ANNOUNCEMENT: Below information applies to exUSB Bank customers.
INFORMATION ABOUT ACCOUNTS
a. All deposit accounts will be automatically transferred to AstroBank’s electronic systems with their balance as of the Migration Date. The new account numbers and IBAN numbers, will be communicated to you via the ﬁrst statements that you will receive. Your IBAN can also be retrieved through Winbank or from any of AstroBank’s Branches. Details on how to log-in to Winbank can be found in point (g) below.
This change will not aﬀect your transactions with the Bank. You are however advised in the future, to use your new IBAN. Note that the SWIFT BIC Code of the Bank is ‘PIRBCY2N’.
b. All your facility accounts will be automatically transferred to AstroBank’s electronic systems with their balance as of the Migration Date and where applicable, will continue to be repaid from your preferred account by a direct debit that will be automatically set-up for this purpose. Please note that the method of calculating and charging of interest will be amended as speciﬁed in our letter dated 16 July 2019.
c. You may continue using your ex-USB Bank chequebooks until further notice. If you wish to receive an AstroBank chequebook, you can submit a chequebook order at any AstroBank branch or through Winbank.
d. As of the Migration Date standing orders and Direct Debits will automatically be transferred to the electronic system of AstroBank and they will continue to be smoothly executed.
e. Incoming remittances whether international or local, with the old or new account number or IBAN, will be credited automatically to your new AstroBank account.
f. Your cards either credit or debit will be replaced with AstroBank cards (you will receive separate communication through your card statements).
g. The Internet banking service ibank of ex-USB Bank, will be replaced by Winbank (Internet Banking Service of AstroBank). You will be able to log in to Winbank for the ﬁrst time using the ibank Subscriber ID and PIN. During the ﬁrst login you will be
prompted to change your User ID and Password.
Letter to Customers
INFORMATION ABOUT CARDS
> Cards maintained by individual cardholders which are connected to current and/or savings accounts without limit, will be cancelled and will be replaced by AstroBank’s Day2Day Debit Cards. The Day2Day Debit Card bares NO annual subscription fee. You may use your Card to purchase goods and services at merchants and online and for cash withdrawals (from your savings and/or current accounts), at any AstroBank or other banks’ ATMs (cash withdrawal from AstroBank, JCC and Euronet ATMs is
offered free of charge).
> Cards maintained by individual cardholders with a credit limit, will be cancelled and will be replaced with AstroBank’s Privilege or Status Gold Credit Cards.
> Cards maintained by legal entities without a credit limit, will be cancelled and will be replaced with AstroBank’s Platinum Debit Cards.
> Cards maintained by legal entities with a credit limit, will be cancelled and will be replaced with AstroBank’s Business Credit Cards.
In relation to the issuance of the aforementioned AstroBank Credit Cards, where an annual subscription fee is applicable, this will be waived for the 1st year.
The accounts of both Debit and Credit Cards are governed by the Basic Terms and Conditions of AstroBank and speciﬁcally the Terms and Conditions of Use of Debit Cards which are included therein and the Terms and Conditions of Use of Credit Cards respectively. The aforementioned terms are available on the Bank’s oﬃcial website www.astrobank.com as well as in all Bank branches.
A Bank Oﬃcer will contact you to inform you about the collection of your new Card/s and the signing of the required documentation for the conversion of the accounts.
The automatic Credit Card payments will be executed on the 10th day of each month for personal cards, versus the 20th of each month that was applicable for ex-USB Bank cards.
During the migration weekend, you will be able to use your ex USB Cards for purchases and cash withdrawals from all ATMs, with the exception of the ex-USB Bank ATMs. As your withdrawals will be affected on your credit card balance, you are kindly advised to have enough available funds in your Card Account in order to cover for the withdrawal amounts and possible purchases you may need to execute during the migration weekend. Please ensure that funds are transferred in your Card Account PRIOR to the migration weekend, because such transfers will not be available during migration.
For any additional information and/or clariﬁcations, you may contact any AstroBank Branch or contact our 24-hour Call Center on 800 11 800 (local calls), +357-22575555 (international calls).