Accessibility

Blind or partially sighted   

If you have a guide dog, it is welcome in all our branches. If you can read Braille, you may ask to receive key banking documents in Braille.

Deaf or hard of hearing   

If you are hard of hearing, we serve you in dedicated, quieter spaces at our branches. Our people have been trained to speak slowly and clearly. 

Mobility impaired   

If you are using a wheelchair, all of our Branches are wheelchair-accessible. Find your nearest branch Here.

Priority Service

We offer you priority service at all our Branches. A dedicated customer service officer will guide you throughout your visit.

Privacy

We have private meeting rooms and specially designed working areas.

Deaf or hard of hearing   

If you are deaf or hard of hearing, whenever your attention is required, a message or visual signal pops up on the ATM screen to warn you. For example, when you need to withdraw your card, there is a message on the screen and the card slot blinks

Mobility impaired   

If you are using a wheelchair, choose one of our accessible ATMs. Find the nearest ATM Here. Our ATMs are placed at a height so that you can approach them easily.

ATM Terminals Accoss all Cyprus

Withdraw money from the biggest ATM Network in Cyprus: AstroBank ATMs, Euronet ATMs, JCC ATMs.

We can provide accessible communication options upon request including:

• Large printings.
• Printing in braille.
• Sign language interpretation. 

Just book an appointment and state your need in advance to get personalized services. 

Essential banking documents are available in accessible formats such as:

• Large printings.
• Printing in braille.

Just let us know in in advance to get your personalized services. 

As appropriate, Bank personnel may receive training aimed at enhancing their ability to support customers with disabilities, contributing to a more inclusive and accessible banking experience. This could include:

• Explain legal documents in clear, simple, and concise manner using easy language material and information sheets as an aid.
• Encourage staff to be empathetic and responsive to individuals with disabilities.
• Offer possibility to customers with disabilities to arrange video calls instead of visiting the branch.

A credit facility is an agreement with a bank that lets you borrow money when you need more money than you currently have. You can use the money and pay it back later, usually with interest.

Loans - Learn more

A debit card is linked to your current or payment account and allows you to pay for things and take money directly from your bank account. You use it at shops. ATMs, and online.

Debit Cards - Learn more 

A credit card is a payment card that allows users to borrow money to make purchases in shops, at ATMs, or online. Payments and withdrawals made with a credit card are not immediately debited from your account.  Instead of using your own money, the bank lends you and pays for your transactions, and you pay back later with a fee.

Credit Cards - Learn more

A Savings account allows you to keep your money in a safe place. Savings is the process of keeping money aside instead of spending it. In return, the Bank gives you interest. 

Savings - Learn more 

Digital Banking lets you manage your money and transactions online using a computer (Internet Banking) or a smartphone (Mobile Banking) instead of going to a branch.  You can check your account balance, transfer money, pay bills – all from your computer or your mobile phone. It is fast, convent and is available 24/7.

Digital Banking - Learn more